Terms & limits of liability

TERMS & LIMITS
By sending us your equipment for repair, you agree to the following terms and limits of liability.

Go here for payment terms.

Carriers we use and shipping charges

	Within the lower 48 states, we ship via FedEx Ground (or whatever speed you want) and we charge our stated shipping rates, plus a nominal fee for insurance above the minimum $100.00 declared value per shipment. Return shipping charges are added to your final bill and appear on your invoice.
	For Alaska, Hawaii and the territories, we use US Priority Mail unless you tell us otherwise. To see what your options are and approximate costs, visit USPS.
	For outside the US, we use US Express Mail International unless you tell us otherwise. US Express Mail is not the most economical, but it is faster and it allows for better tracking. To see what your options are and approximate costs, visit USPS.

Declared value and insurance, lost / damaged equipment, discrepancies

	We'll protect your equipment while it's in our possession, and when shipping we'll pack it properly and insure as outlined below. Nevertheless, by sending us your equipment, you agree that we are not responsible for loss or damage, whether in-house or in-transit.
	For your protection, we'll insure your repaired equipment for three times the base repair price, plus the value of billable parts and surcharges. Unrepaired items carry no insurance except the minimum $100.00 per shipment. Sorry, we do not offer the option of insuring for more. We do not recommend that you send us something that is no longer available on the market and that you consider irreplaceable or of high sentimental value even if defective. If you do, please note the limits of our liability.
	We can ship on your FedEx account as long as the shipment is processed through our regular daily FedEx batch. However, we do not ship using pre-paid labels or pick up "call tags", whether FedEx, UPS or US Mail.
	If your equipment is lost or damaged, our liability will be limited to the settlement amount we receive from the carrier. If there is a dispute between Preferred Telecomm and the carrier (e.g., whether damage is due to improper packing), you agree with our position and to hold Preferred Telecom harmless. If there is a dispute between you and the carrier (e.g., whether the item was delivered properly), you agree that the carrier prevails and to hold Preferred Telecomm harmless.
	Report damage to the delivery person and notify us IMMEDIATELY UPON RECEIPT. Also, save all packaging for inspection by the carrier's agent. Failure to do so may jeopardize your claim. We do not entertain damage claims after 3 business days of receipt. If there is a dispute between us and the carrier (e.g., whether damage is due to improper packing), you agree that our position will prevail. If you believe the the carrier is uncooperative or unresponsive, we will attempt to assist, but you agree to not hold us responsible.
	Discrepancies (wrong item, missing items, incomplete product) must be reported to us within 3 business days of receipt. We do not entertain discrepancy claims after 3 business days of receipt. We'll investigate the discrepancy with due diligence, and we'll make things right if we determine are at fault. However, if there is a dispute between you and us, you agree that our position will prevail.
	By sending us your equipment for repair or evaluation, you agree the the above terms, limits and maximum liabilities.

Late payment and abandoned equipment

We consider your bill past due if we do not receive a valid credit card number or a check from you within 5 days of notifying you of the amount due. Past due bills incur an extra $5.00 every time we have to bug you.

DO NOT ABANDON YOUR EQUIPMENT IN HOPES THAT WE WILL
ACCEPT YOUR EQUIPMENT IN LIEU OF PAYMENT!

After 31 days, payment by credit card will no longer an option and you will be sent a letter of final demand. If we do not receive full payment within 10 days of the date of that letter, the amount due will increase immediately by $35.00 ($25.00 collection fee + $10.00 storage fee.) You will also be liable for other fees and surcharges:

1. The amount due will continue to increase at the rate of $10.00 per item per month or partial month for storage. This will continue until either (a) you redeem your equipment (item 2 below) or (b) we liquidate it (item 3 below).

2. If you subsequently wish to redeem your equipment, there will be a $25.00 order processing fee as well as an additional retrieval fee of $25.00 per item. Note that if your order has more than one item you will not be permitted to select items to redeem. You will have to redeem the entire order. Also, warranty starts as of the date your order was originally ready to ship to you.

3. We may, at our discretion and without further notice, liquidate your equipment at the repair price or lower in order to recoup a portion of our costs. If we opt for this, you will still owe the aforementioned fees and surcharges and be liable for any deficit.

4. Depending on the size of the amount due, we may, at our discretion and without further notice, turn you over to Dun & Bradstreet Commercial Collections.

5. ALL COSTS ASSOCIATED WITH COLLECTIONS WILL BE ADDED TO THE AMOUNT DUE. YOU WILL STILL BE LIABLE FOR ANY DEFICIT.

We use Dun & Bradstreet Commercial Collections for problem accounts. We have a $30 NSF charge. We handle bounced checks swiftly and aggressively. Refused orders will result in increased cost due to return shipping to the customer and/or liquidation of the repair order.