PRICES, SHIPPING CHARGES, PAYMENT TERMS,
$59 FLAT RATE REPAIR
ANY STANDARD BUSINESS PHONE, ANY PROBLEM.
INCLUDES PARTS, LABOR & COMPLETE REFURBISHING.
$69 ANY SPEAKER /
$79 ANY DISPLAY
Prices cover any/all problems and include all electronic parts &
labor, cosmetic refurbishing, new line cord & new handset cord and a
ONE YEAR WARRANTY. Celebrating our 17th year in business.
99.9% success rate...
No repair, no charge!
answering machines, consoles and
KSU-less phones have different pricing & warranty. Contact us for
details. Missing/unrepairable accessories such as lenses & handsets
are replaced at a nominal charge..
We also expertly repair: cordless phones, answering machines,
KSUs, cards, modules, power supplies,
etc. Email for prices & warranty.
WHAT DOES A REPAIR INCLUDE?
COMPLETE REPAIR SERVICE
Repair prices include parts and labor to repair all the
functional problems your equipment is exhibiting... not just the one you
send it in for. And your satisfaction is guaranteed with a
warranty* that covers not
only the repair we performed, but any failure that arises for one year after
our service.* ( Excludes
abuse, misuse, liquid spills, power surges, dirty environment, etc.
Answering machines and cordless phones have
a 90 day warranty which covers our workmanship and parts only
Note: If your equipment
has suffered a lightning strike or power surge, it's possible that
surcharges may apply due to above average parts / labor required. However,
we will not proceed without getting your approval, and there is no charge if
you decide to not have us repair your unit.
2. COSMETIC REFURBISHING
prices also include cosmetically reconditioning your phones to as like
new as possible. We take the phone apart and meticulously clean every piece
inside and out, including the tonepad/keypad and the handset,
virtually sanitizing the entire unit. Then, we thoroughly buff and
polish the entire unit, resulting in a clean, gleaming, fully
reconditioned telephone. Finally, we package the phone in a new box,
along with new paper and new cords.
Note: See remarks regarding
damaged plastic and surcharges for certain missing accessories.
Answering machines and cordless phones have a 90 day
warranty which covers our workmanship and parts only.
RETURN SHIPPING CHARGES
We ship FedEx ground. For
repairs, we charge a flat $10.00 for
the first item (phone, card, KSU, module, etc.), $2.00 each for 2nd through
5th items, and $1.00 each for 6th item and beyond, plus a nominal fee for insurance. [Exception:
Alaska and Hawaii are charged actual 2nd day air shipping.] Shipping on sales is
charged at standard shipping & handling rates plus insurance. We buy
insurance for your phone equipment on your behalf. We will be glad to assist you
file a claim with FedEx for equipment damaged in transit, but ultimately all
claims must be worked out between you and FedEx. If you
are claiming shipping damage, you MUST save the container for FedEx to inspect.
EASY PAYMENT TERMS
NO NEED TO SEND PAYMENT WITH YOUR REPAIR ORDER!
WE'LL CALL YOU FOR YOUR CREDIT CARD #
WHEN YOUR EQUIPMENT IS REPAIRED & READY TO SHIP.
We accept AMERICAN EXPRESS, VISA, MASTERCARD,
We accept PO's from schools, universities and government
agencies & institutions. Email us for a credit application.
Sorry, no CODs. Payment by check incurs $20.00 surcharge
except for credit accounts and deposits for answering machines and cordless
phones. Late payment fees apply if we do not receive valid credit card
number or check within 5 days of our notifying you that your order is ready
to ship. Minimum $10.00 per item, plus shipping, for repair orders cancelled
after we've received and inducted.
RETURNS & REFUNDS
Return requests must be
submitted by email only and must be authorized by us in writing.
We do not
accept returns after 14 days from sales order date. However,
this is not a guarantee that we will accept a return.
Unopened returns, when authorized, carry a minimum restock fee of $25 or 20%, whichever is greater,
and are for credit use against future equipment purchases only.
Opened items, when authorized, incur a minimum restock fee of $25.00 or 40%*,
whichever is greater,
and are for credit use against future equipment purchases only.
We may waive the restock fee if you wish to trade up. However, we may require a higher restock
fee or not authorize a return depending on the type of equipment,
our inventory needs, whether it was special ordered, and how long it has
Unauthorized returns (including unauthorized cancellations and unauthorized
refused deliveries) incur a $25.00 handling fee in
addition to the above charges and in fact may not be accepted. We will also charge for any free
or discounted shipping you may have
enjoyed on the original shipment.
This applies to all reasons
for return / refund requests
including, but not limited to: ordered wrong item, item did not fix problem,
item failed, found it somewhere else, changed mind. With respect to product failures (purchases and
repairs), note that our warranty specifies that your exclusive remedy for
failed equipment is for us to repair or replace,, at our option, any equipment or component parts
that fail. If we are unable to repair or replace the defective unit, we will
refund your money. However, if you do not give us an opportunity to repair or
replace it, we may not authorize a return and refund, or we may charge a higher
has been used --- regardless of how briefly --- we must inspect and test as if
it were defective with a delayed and intermittent defect, particularly if it is
an item that the customer may have used for troubleshooting. This diagnosis is a
very time consuming process but it must be done in order to give us the
confidence that we are selling a truly "A" grade unit to the next buyer.
From time to time we encounter a customer
who sends us equipment for repair and then decides they doesn't want it
anymore... before paying us for the repair service we performed. Please
note: (1) We are not interested in keeping your equipment in lieu of payment
and we aggressively pursue payment due us. (2) Unless other arrangements
have been made in advance, we consider an account in arrears if the repair bill
is not paid within 5 days it is
Go here to see our collections process.
(4) By sending us your equipment, you agree to
our terms, including paying for all costs
associated with collections.
Ready to send us your
phones? Click here to find out how!