PREFERRED TELECOMM      "Once tried... always Preferred!"®

 TELEPHONE EQUIPMENT REPAIR & REFURBISHMENT SINCE 1988
 2275 LaCrosse Ave. #204      Colton, CA 92324      888-825-6585 (Outside U.S. 909-825-8244)

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1A2 Key    Answering Machines   AT&T    Avaya    Comdial   Cordless   CTG    Executone    Extrom   Goldstar   Harris- Lanier    Inter-tel     Isoetec    Iwatsu    Lucent    Macrotel   Merlin   Mitel    NEC    Nitsuko   Northern Telecom   Panasonic   Premier   Prostar     Samsung   Siemens   Southwestern Bell   Teleconnect   TIE   Toshiba   Trillium   Vodavi    Walker   Links 1

FREE RETURN SHIPPING!
FREE shipping on qualified purchases and FREE return shipping on
 qualified repairs. See important details here...
   

SHIPPING TO US IS HASSLE-FREE... 3 EASY STEPS!        NO PREPAYMENT REQUIRED!

 
 

PRICES, SHIPPING CHARGES, PAYMENT TERMS, RETURNS
 

$59 FLAT RATE REPAIR & REFURB!
ANY STANDARD BUSINESS PHONE, ANY PROBLEM.
 INCLUDES PARTS, LABOR & COMPLETE REFURBISHING.

$69 ANY SPEAKER / MONITOR PHONE
$79 ANY DISPLAY PHONE

Prices cover any/all problems and include all electronic parts & labor, cosmetic refurbishing, new line cord & new handset cord and a
ONE YEAR WARRANTY. Celebrating our 17th year in business.
 99.9% success rate... No repair, no charge!

 Cordless phones, answering machines, consoles and KSU-less phones have different pricing & warranty. Contact us for details. Missing/unrepairable accessories such as lenses & handsets are replaced at a nominal charge..

We also expertly repair: cordless phones, answering machines,
 KSUs, cards, modules, power supplies, etc. Email for prices & warranty.
 

WHAT DOES A REPAIR INCLUDE?

1. COMPLETE REPAIR SERVICE

Repair prices include parts and labor to repair all the functional problems your equipment is exhibiting... not just the one you send it in for. And your satisfaction is guaranteed with a one year warranty* that covers not only the repair we performed, but any failure that arises for one year after our service.* ( Excludes abuse, misuse, liquid spills, power surges, dirty environment, etc. Answering machines and cordless phones have a 90 day warranty which covers  our workmanship and parts only )

Note: If your equipment has suffered a lightning strike or power surge, it's possible that surcharges may apply due to above average parts / labor required. However, we will not proceed without getting your approval, and there is no charge if you decide to not have us repair your unit.

2. COSMETIC REFURBISHING

Repair prices also include cosmetically reconditioning your  phones to as like new as possible. We take the phone apart and meticulously clean every piece inside and out, including the tonepad/keypad and the handset, virtually sanitizing the entire unit. Then, we thoroughly buff and polish the entire unit, resulting in a clean, gleaming, fully reconditioned telephone. Finally, we package the phone in a new box, along with new paper and new cords.

Note: See remarks regarding damaged plastic and surcharges for certain missing accessories.

* Answering machines and cordless phones have a 90 day warranty which covers our workmanship and parts only.

 

 

 

 

RETURN SHIPPING CHARGES

We ship FedEx ground. For repairs, we charge a flat $10.00 for the first item (phone, card, KSU, module, etc.), $2.00 each for 2nd through 5th items, and $1.00 each for 6th item and beyond, plus a nominal fee for insurance. [Exception: Alaska and Hawaii are charged actual 2nd day air shipping.] Shipping on sales is charged at standard shipping & handling rates plus insurance. We buy insurance for your phone equipment on your behalf. We will be glad to assist you file a claim with FedEx for equipment damaged in transit, but ultimately all claims must be worked out between you and FedEx. If you are claiming shipping damage, you MUST save the container for FedEx to inspect.

 

 

EASY PAYMENT TERMS

NO NEED TO SEND PAYMENT WITH YOUR REPAIR ORDER!

 

WE'LL CALL YOU FOR YOUR CREDIT CARD # WHEN YOUR EQUIPMENT IS REPAIRED & READY TO SHIP.
We accept AMERICAN EXPRESS, VISA, MASTERCARD, & DISCOVER.

Note! We accept PO's from schools, universities and government agencies & institutions. Email us for a credit application.

Sorry, no CODs. Payment by check incurs $20.00 surcharge except for credit accounts and deposits for answering machines and cordless phones. Late payment fees apply if we do not receive valid credit card number or check within 5 days of our notifying you that your order is ready to ship. Minimum $10.00 per item, plus shipping, for repair orders cancelled after we've received and inducted.

 

 

RETURNS & REFUNDS

Return requests must be submitted by email only and must be authorized by us in writing. We do not accept returns after 14 days from sales order date. However, this is not a guarantee that we will accept a return.  Unopened returns, when authorized, carry a minimum restock fee of $25 or 20%, whichever is greater, and are for credit use against future equipment purchases only. Opened items, when authorized, incur a minimum restock fee of $25.00 or 40%*, whichever is greater, and are for credit use against future equipment purchases only. We may waive the restock fee if you wish to trade up. However, we may require a higher restock fee or not authorize a return depending on the type of equipment, our inventory needs,  whether it was special ordered, and how long it has been used. Unauthorized returns (including unauthorized cancellations and unauthorized refused deliveries) incur a $25.00 handling fee in addition to the above charges and in fact may not be accepted. We will also charge for any free or discounted shipping you may have enjoyed on the original shipment.

This applies to all reasons for return / refund requests including, but not limited to: ordered wrong item, item did not fix problem, item failed, found it somewhere else, changed mind. With respect to product failures (purchases and repairs), note that our warranty specifies that your exclusive remedy for failed equipment is for us to repair or replace,, at our option, any equipment or component parts that fail. If we are unable to repair or replace the defective unit, we will refund your money. However, if you do not give us an opportunity to repair or replace it, we may not authorize a return and refund, or we may charge a higher restock fee.

*Once equipment has been used --- regardless of how briefly --- we must inspect and test as if it were defective with a delayed and intermittent defect, particularly if it is an item that the customer may have used for troubleshooting. This diagnosis is a very time consuming process but it must be done in order to give us the confidence that we are selling a truly "A" grade unit to the next buyer.

 

ABANDONED EQUIPMENT

From time to time we encounter a customer who sends us equipment for repair and then decides they doesn't want it anymore... before paying us for the repair service we performed.  Please note: (1) We are not interested in keeping your equipment in lieu of payment and we aggressively pursue payment due us. (2) Unless other arrangements have been made in advance, we consider an account in arrears if the repair bill is not paid within 5 days it is presented.  (3) Go here to see our collections process. (4) By sending us your equipment, you agree to our terms, including paying for all costs associated with collections.

Ready to send us your phones? Click here to find out how!

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