"NO REPAIR, NO CHARGE" vs "NO-TROUBLE-FOUND"
|NO REPAIR, NO CHARGE
(Does not apply to answering machines, cordless phones, special quote
repairs and "No-Trouble-Found".)|
We charge you nothing (in fact, we pay for
return shipping) if we find a problem with your equipment and determine
that it is unrepairable, meaning the defect is too massive or requires
parts that are no longer available. However, "no repair, no charge"
does NOT apply to "no-trouble-found" situations.
|"NO TROUBLE FOUND"|
If we can't find the problem you report, or any problem at all, we
still charge the full repair price. Why? It's a fact: "No trouble found's"
are more costly for us to handle than repairs!
If the repair technician cannot initially find
anything wrong with your equipment --- especially the problem you report
--- he must actually devote more time (and sometimes parts) than a
normal repair where the problem shows up immediately. The tech must
determine: "Is the problem delayed?" "Is it intermittent?" "How loaded
down must the system be to get this item to fail?" "Am I missing
anything?". To do this he must run the phone continually (for days,
sometimes weeks) and has to constantly check and recheck in an attempt
to duplicate the problem you've reported or any other problem. In some
cases, he'll replace parts that he knows may repair the problem you've
reported... even though he could never duplicate it.
Of course, we still cosmetically recondition your phone, and it still
has a one year warranty
(other than abuse, power surges, etc.)
If your "no-trouble-found" equipment still exhibits the same problem
when you get it back, we will gladly make another attempt to duplicate
the problem and repair it, but we strongly recommend you troubleshoot
your own system again to assure yourself that the unit you've sent to us
is indeed defective. WE DO NOT REFUND RUSH CHARGES OR REPAIR CHARGES
FOR NO-TROUBLE FOUND's.