IMPORTANT NOTES REGARDING
ITEMS REQUIRING AN ESTIMATE

 READ THIS BEFORE YOU SEND US ANY PIECE OF EQUIPMENT REQUIRING AN ESTIMATE.

CORDLESS PHONES

ITEMS REQUIRING AN ESTIMATE

If your equipment isn't listed in our repair price list, there's still a good chance we can repair it. Call us or use our inquiry form. However, please don't send equipment not listed in our price list without first inquiring.

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If you've already inquired and have been referred to this page, this means that we must see your equipment before we can give you an estimate. Please follow these directions:

1. There is a non-refundable $25.00 bench fee for giving estimates. Payment must be included with your order. (Exception: Canadian customers, please do not include a check; we will call for your credit card number for the bench fee.) However, this fee is waived if we repair your equipment, and the $25.00 you paid is applied to the final bill. If we are unable to repair your equipment for any reason, this money will go towards return ground shipping as well as troubleshooting and handling costs. Be sure to include a check for $25.00 made out to "Preferred Telecomm". If a check is not included and we have to call you, it will only serve to delay the repair of your equipment.
    
2. On your packing list print in big letters "PLEASE CALL WITH REPAIR PRICE BEFORE REPAIRING". We will contact you and get approval before proceeding with repair.
    
3. You MUST include all parts and accessories needed to make your equipment run, such as a power supply if it's supposed to have one.
    
4. You MUST describe the symptoms/defects in detail. It is also important for us to know if the problem is delayed and if it is intermittent. It's also a good idea to tell what you've already done to fix the problem, if anything.
    
5. Turnaround for equipment requiring an estimate runs 2-4 weeks.
    
6. We do not return defective parts that we replace.

SHIPPING INSTRUCTIONS